Shipping & Return Policy
RETURN POLICY AND 30 DAY LIMITED GUARANTEE
Items purchased within 30 days can be exchanged for a different item if unused. Shipping fees may be subtracted from the total amount except for defective or damaged items. Please note for items being sent back to us, it is the customer’s responsibility. We do not refund postage paid for any exchanges that are sent back to our store.
Returned products must be unused or unopened, original packaging, include the original outer packaging, registration cards, inner packing materials, other accessories, and received within 30 days of the date shipped. We reserve the right to refuse any return for damaged, incomplete or otherwise non-conforming returns.
NO RETURNS ON LIQUID PRODUCTS
All refunds will be returned within the same day we receive the product!
You have 30 days from date of purchase to return items for free for a full refund if the item is defective, damaged, or the incorrect product.
Please call us at 403-255-5212 Mon-Sat 9:00 a.m. – 6:00 p.m. MST to obtain an authorization number.
For missing, damaged, or defective items, please call 403-255-5212 immediately upon receiving your order and report the issue. Issues should be reported to Dynamic Vacuums to get you exactly what you ordered.
For warranty items please call 403-255-5212
Return Process:
- Contact us by phone or email
- A prepaid label will be emailed to you
- Once the product is received, we will refund the full amount or ship our your exchanged product.
All returns, warranty, or exchanges should be shipped to:
Dynamic Vacuums
165-10233 Elbow Dr SW
T2W 1E8
Calgary, AB, Canada
Shipping and Transit Time
Free shipping on all orders over $69* across Canada (Excluding Territories).
Additional Shipping costs may apply for rural areas*
Delivery time is usually 4-10 business days from the second day the order is placed. Orders are shipped the same business day (before 1pm MST) or the second day they are placed.
Canada wide shipping. If express shipping is required, please call 403-255-5212
*Flat Fee of $25 Shipping on Laundry Care and Liquid Products
